Review commonly asked questions below for support on common issues / questions:
Yes! All original RouterWorkshop.net members will be able to start where they left off. When the platform moved over to the new Watch RouterWorkshop.com platform, we migrated all accounts. All previous members will just need to add valid payment information and their membership will resume where it left off. If you're having issues, please contact us using the support form at the bottom of this page.
The Basic account provides you with access to our streaming service with one new video every 2 days (you do not get access to the entire video library day one). Meaning, when your account is created and you pay your first month's membership fee, you will have 1 video unlocked, 2 days later 1 more video unlocked (etc.). On average, you will receive access to 15 new videos per 30 days until the entire video library is unlocked. Once the entire video library is unlocked you will continue to have access to all previously unlocked videos as long as you continue to pay your monthly membership.
The Instant Access account provides you with instant access to all videos in the Router Workshop library. Any new videos added will also be instantly accessibile. All Instant Access memberships are required to pay a non-refundable one-time account setup fee and a monthly membership fee. As long as you continue to pay the monthly membership fee, you will continue to have access to all videos in the library.
Yes, from time-to-time we run promotions where we allow Basic users to unlock all videos left to be unlocked for non-refundable one-time fee. Keep an eye on your account, these offers will pop up once in a while.
Yes, visit the Recover Password page to recover your password. You will be required to provide your first and last name attached to your account in order to recover your password. If you do not know the first and last name attached to your account, unfortunately for security and privacy reasons, we cannot assist you with this and you will be unable to recover your password.
For security and privacy reasons we cannot disclose personal information to anyone but the account owner, we validate ownership by using various means, one of which is the email address. Without access to the registered email address we will not be able to assist you.
Unfortunately for security and privacy reasons, we cannot disclose personal information of our account holders. The password recovery system requires that you provide the valid first and last name attached to the account as well as the valid emai laddress. Without this information you will be unable to recover your password.
Yes, you can cancel your account at anytime. Once your account is cancelled, you will retain access to the videos you have access to for the duration of your paid period (for example, if you paid your membership fee on April 1 and cancel your membership on April 15, you will have access to the subscription for another 15 days). Once your paid period ends, access to all videos will be suspended, however you will be able to log into your account and manage your settings, payment and account information. You can also reactivate your account at anytime and resume where you left off.
Yes, simply log into your account and visit the "My Account" page, and click "Reactivate". Please note you will to have valid payment information on your account for your account to be successfully reactivated. A reactivated account will immediately resume where it left off when it was cancelled.
Yes, our streaming software has been tested and confirmed to work on a wide range of devices including Desktop computers, Laptops, Tablets (Android and Apple) and Smartphones (Android and iPhone). If you're experiencing technical difficulties, please make sure your device is updated with the latest software, if you're still experieincing issues, please contact us using the form at the bottom of this page by selecting that you need more assistance.
First make sure your device is connected to the internet with a strong and reliable internet connection. Once you've confirmed you're connected to the internet, please make sure your internet service, or internet devices (router/firewall) are not blocking our service. Once you confirm you have connection to our system and providers, you need to confirm your device software is up-to-date with the current version available. Following that, please make sure your web browser software is up to date with the latest stable version. If you're still experiencing issues, we strongly suggest you download the latest version of Google Chrome or FireFox, install it, update and try again. If you're still experieincing issues, please contact us using the form at the bottom of this page by selecting that you need more assistance.
No, a modern internet connection (minimum of 5 megabits per second) is a requirement for the service.
No, at this time we only accept Visa, MasterCard and American Express through our registration form.
Yes, our support team is happy to help you with any credit card charges issued by our site, please contact us using the form at the bottom of this page by selecting that you need more assistance.
Contact our support team by selecting you need more help below and we'll assist you with this.
Yes, please contact our support team by selecting you need more help below and we'll assist you with this. Please note that under certain circumstances as per our refund policy, monthly memberships may be refundable, however, one-time non-refundable account fees for Instant Access accounts are non-refundable.
All fields below are required. Please allow at least 24-48 hours for our support team to review your request and respond. Please note that valid information is required in order for us to respond, please make sure all information you provide is correct. Please also note we are only able to discuss account-specific information with the account holder, if you have an active or cancelled account, please use your valid and registered email address otherwise we may not be able to assist you.